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Agent: Collections (JHB)

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Job Title: Agent: Collections (JHB)

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

Purpose Statement

To call defaulting Capitec Bank clients and negotiate repayment of loans; maximising client retention and minimizing bad debt.

Experience

Min:

1 – 2 years collections experience

Call centre experience

Ideal:

  • 1 – 2 years collections experience in a Collections Call centre
  • 1 – 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft 
  • In a role using an African Language
  • Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Min:

Call centre processes and procedures

Customer care and service protocol

Ideal:

  • Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge

Skills:

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Telephonic / Call skills
  • Attention to Detail
  • Negotiation skills
  • Conditions of Employment
  • Clear criminal and credit record

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