Agent: Recoveries Risk Support


Job Title: Agent: Recoveries Risk Support

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

To provide support and service to designated stakeholders (including both internal and external, and existing and potential clients) for specific products and services to optimise client experience and minimise risk in line with Capitec values and set SLAs, policies and procedures.

Experience Minimum: 

  • 5 years’ experience in a banking, retail, finance, legal or client service environment, if candidate is in possession of relevant qualification (e.g. diploma)
  • 2 years’ experience in a banking, retail, finance, legal or client service environment, if person is in possession of relevant tertiary qualification (degree)
  • Experience working with legal documents and legal matters
  • Experience of working with Debt Counselors, Debt Collectors and/or Attorneys


Capitec Bank experience

  • Experience working at a law firm as e.g. candidate attorney/ paralegal
  • Experience with legal research and drafting of legal opinions and documents
  • Experience with due diligence and financial investigations
  • Experience in working with data in Excel (e.g. pivots, Vlookups, etc)

Qualifications (Minimum)

  • Certification
  • Diploma in Law or Risk and Compliance

Qualifications (Ideal or Preferred):

  • A relevant tertiary qualification in Law or Risk and Compliance



  • Microsoft Office 
  • Working knowledge of legislation relevant to banking environment i.e. National Credit Act (NCA), Protection of Personal Information Act (POPI), Prescription Act 
  • Client relationship principles and environment
  • Liaising with 3rd party providers, e.g. Debt Counselors and Debt Collectors/ Attorneys


  • Working knowledge of Magistrate’s Courts Act and Rules, Legal Practice Act, its Rules and Regulations, and of the Debt Collectors Act

Capitec Bank policies, including:

  • HR policies, disciplinary code and procedures
  • IPA procedures and policies
  • Capitec banking system
  • Knowledge of risk management and/or compliance
  • Interpretation of data and how to report it in a clear, logical manner


  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Communications Skills
  • Attention to Detail
  • Problem solving skills
  • Administration Skills
  • Conditions of Employment
  • Clear criminal and credit record
  • Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

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