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Customer Service Consultant

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Employer: Hollywoodbets SA 

Location: Durban, KwaZulu-Natal

Job Type: Permanent

Division: Hollywoodbets

Business Unit: Key Roles

Minimum experience: Entry Level

Company primary industry: Customer Services

Job functional area: Customer Service

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky’s the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for Customer Service Consultants. 

The Customer Service Consultant will be responsible for providing our Customers with a world class experience which will take our business to the next level.

In order to ensure we select only the best to service our Customers, we are looking for candidates with a Customer Centric Attitude who are willing to go the extra mile to ensure our Customers are well looked after.

If you want to be part of our dynamic team, click to apply and our team will be in touch if your skills are suited to our team

With Hollywoodbets You Will:

  • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
  • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
  • Grow with our development plans and culture that allows you to further your career.

You Bring:

Previous Customer Service or Call Centre experience is an advantage.

What You’ll Do For The Brand:

  • Deliver a world class customer experience to Hollywoodbets customers.
  • Knowledgeable on betting information – training will be provided.
  • Authenticates the account holder and provides up to date bet information to account holders.
  • Answer any customer questions regarding possible problems with their accounts.
  • Markets the brand, builds and establishes rapport with the customer.
  • Meet daily/weekly/monthly KPI targets.
  • Maintain an acceptable standard of quality assurance scores for personal portfolio.
  • Lodging of complaints – Ensures swift feedback is given to the customer, information is gathered from the Punter and the system and this is escalated to the Supervisor for resolution and feedback.
  • Comply with company and department policies, procedures and standard operating procedures, not limited to the Values and Culture of Hollywoodbets.
  • Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
  • Any other ad hoc duties that might be required.

What You’ll Bring To The Team:

Excellent communication and interpersonal skills.

Demonstrates exceptional attention to detail.

Great problem-solving skills.

Demonstrates the ability to trouble-shoot.

Professional email and telephonic etiquette.

Strong working knowledge of computer software, including Microsoft office.

Good data entry and typing skills.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Closing Date: 15 July 2023

APPLY HERE

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