Mail Distribution Agent Needed Apply Now


Who are They?
The Sanlam Retail Affluent business (SRA) is dedicated to empowering South Africans in the middle- and upper-income segments to be financially confident, secure, and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement, and fiduciary services that can be accessed through various platforms.

What will you do?
The Retail Affluent (RA) cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market, and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health, and fiduciary services. Designed to facilitate long-term wealth creation, protection, and niche financing, these solutions are engineered around client needs.

What will make you successful in this role?

Output/Core Tasks:

  • Processing of incoming correspondence
  • Handling of exceptions
  • Policy identification
  • Referring mail to the correct business areas


  • Matric/Grade 12
  • Relevant business degree/diploma from a well-recognized institution will be an advantage.

Knowledge And Experience:

  • A minimum of 1 year working experience in an administrative role.
  • Ability to communicate in English, Afrikaans, and (an African Language would be to your advantage).
  • Must have working knowledge regarding the use of computers (computer literacy).


  • Communication skills
  • Client Service
  • Identifying and problem-solving
  • Computer literate

Qualification And Experience:

  • Grade 12

Knowledge And Skills:

  • Record-keeping; filing and maintenance of databases
  • Data Collection and processing of transactions
  • Reporting and Administration
  • Quality; compliance, and accreditation
  • Business Process
  • Services knowledge

Personal Attributes:

  • Communicates effectively – Contributing dependently
  • Demonstrates self-awareness – Contributing dependently
  • Plans and aligns – Contributing dependently
  • Optimizes work processes – Contributing dependently

Build a successful career with us:

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development, and of achieving great things. We pride ourselves on helping our employees to realize their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies:

  • Being resilient – Contributing dependently
  • Collaborates – Contributing dependently
  • Cultivates innovation – Contributing dependently
  • Customer focus – Contributing dependently
  • Drives results – Contributing dependently

Turnaround time:
Should you not hear from us 4 weeks after the closing date (22 March 2024), please assume that your application has been unsuccessful.

Appointments will be made in line with the company transformation plan.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation:

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive, and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process.

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