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Officer Contact Centre-Retail-Polokwane (Dx)

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Position : Officer Contact Centre-Retail-Polokwane (Dx)Vacancy type: Internal

Task Grade : T12

Area of Speacialization : To supervise and co-ordinate service delivery within the Contact Centre to ensure efficient Customer service.

Department : Customer Services, Customer Relations Area

Business Unit : Limlanga Cluster

Location : South Africa (Limpopo)

Reference Number : RLOUAAC274-7

Closing Date : 11/15/2023

Minimum Requirements

Qualification(s):

  • National Diploma/ National N Diploma (Business Administration/ Communication/ Marketing/ Commerce).

Experience:

  • 3 years’ experience in working with customers and customer relations.

Skills and Competencies

Behavioral:

  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism

Leadership:

  • Team player
  • Motivating teams
  • Coaching, Mentoring and Developing

Knowledge:

  • Organisational Eskom processes
  • Supervisory
  • Service Delivery Training

Skill:

  • Communication interprets customer requirements, listen, read, written and verbal
  • Interpersonal
  • Conflict handling
  • Planning and organizational
  • Customer Service and product
  • Ability to deal with stress

Key Responsibilities:

  • Plan and supervise daily activities.
  • Coordinate and facilitate service delivery.
  • Maintain Infrastructure and resources.
  • Coordinate information and enhance processes.
  • Ensure customer interaction.
  • Manage employee performance.
  • Coordinate business performance.

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