Reference Number: FA-522

Work Level: Skilled

Job Type: Permanent

Salary: Market Related

EE Position: No

Location: Gauteng


  • Grade 12
  • Relevant call center / reception / administration qualification will be advantageous
  • 2 – 5 previous experience in a similar position within a corporate environment


  • Interpersonal skills
  • Good communicator
  • Independent
  • Microsoft office knowledge

Job Description

This role exists for welcoming visitors by greeting them in person or on the telephone, answering or referring queries and maintaining security by following standard operating procedures.


Switchboard Management

  • Answer incoming telephone calls timeously and within agreed quality standards
  • Determine the purpose of callers and forward incoming phone calls to appropriate staff/department
  • Take and deliver accurate messages via computer system when appropriate staff are unavailable
  • Reception Management
  • Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately to staff
  • Offer beverages for visitors
  • Ensure reception area is tidy and presentable with all necessary stationery and reading material (i.e. pens, brochures, etc.)
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook and issue visitor badges where applicable)

Delivery Management 

  • Receive and sort deliveries as they arrive
  • Notify appropriate staff of the deliveries and receive deliveries on behalf of staff when are unavailable
  • Send email to notify staff of deliveries and keep deliveries safe until collected
  • Handle outgoing deliveries as and when requested
  • Office Management
  • Ordering groceries for the office
  • Liaising with the office building maintenance team for all maintenance matters
  • Maintenance of the office alarm
  • Communication to all employees regarding office notifications
  • Office inductions and issuing of access cards for new employees
  • Invoice / credit card capturing and processing

Closing date: 27 July 2023


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