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SAFAL Group: Customer Service Assistant

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An opportunity exists within Safal Steel for a Customer Service Assistant to be based in KwaZulu Natal Region (Cato Ridge). The position reports to the Customer Service Manager.

Job Title: Customer Service Assistant

Employer: SAFAL Group

Location: Kwazulu Natal

Industry: Sales

Job Type: Permanent

Positions Available: 1

An opportunity exists within Safal Steel for a Customer Service Assistant to be based in KwaZulu Natal Region (Cato Ridge). The position reports to the Customer Service Manager.

Primary purpose of the job:

  • Administration in the Customer Service Team

Job Requirements

  • Ensure all customers receive exceptional service
  • Build and maintain strong relationships with all customers and prospective customers
  • Assist the Customer Service team with resolving customer complaints swiftly
  • Timeous and accurate capturing of sales orders from customers, process orders on SAP and ensure the order is placed with Planning and Production.
  • Update and maintain Order Entry Report weekly on Excel
  • Liaise with Finance Department with regards to customer credit availability
  • Capturing of invoices and forwarding to customers
  • Closing off of orders shipped within 10% tolerance on the backorder report
  • Receive customer feedback and complaints, liaise with concerned departments and follow up to ensure closure
  • Maintain an updated discount database for all customers

Minimum academic qualification:

  • Diploma in Business/Commercial Studies Experience: At least 3 years post qualifying experience with at least 1 year in a Sales/Customer Service role

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