SASSA: Clerk: Customer Care (Level 05)


The South African Social Security Agency (SASSA) is seeking qualified candidates to apply for the position of Clerk: Customer Care in Nelspruit, Mpumalanga. The role is classified as Level 05, with a Ref No: SAS/MPU/24/02, and a salary range of R202 233 – R235 611 per annum (excluding benefits). The successful candidate will be based in the Nelspruit Office: Regional Office.

Minimum Requirements:
Candidates must have a Senior Certificate (NQF Level 4) and computer literacy skills.

Added Advantage:
Candidates with a valid driver’s license and/or administrative/clerical experience will have an added advantage.

The successful candidate will be responsible for providing clerical support services in the unit customer care in the region, rendering general clerical support services, providing supply chain clerical support services within the component, assisting with the drafting of correspondence and coordination of communication to various stakeholders relating to queries and information required, providing financial administration support services in the component, assisting with the coordination of projects pertaining to customer services within the region, as well as providing personnel administration clerical support services within the unit.

How to Apply:
Applicants interested in the position should send their applications (CV, fully completed and signed New Z83 only), quoting the reference number and position name as per the advert. The subject heading of the email should indicate the reference number and name of the position you are applying for. Applications must be submitted to the correct inbox/email indicated on the position. Emailed applications will be accepted. Applications should consist of a comprehensive CV (specifying all experience and duties, specifying the respective dates (MM/YY) per position, Identity number, Race, and Gender, as well as indicating references with full contact details. Certified copies of qualifications, certificates, ID, and driver’s license, etc. should be submitted upon request. Failure to comply with the above requirements may result in disqualification.

Important Notes:

  • The position is advertised with the minimum requirements.
  • Appointment will be subject to compulsory pre-employment screening in the form of qualification, reference, ITC, criminal checks, and compulsory competency assessment (where applicable).
  • It is our intention to promote representativity in terms of race, gender, and disability through the filling of this post, and candidates whose appointment will promote representativity will receive preference.
  • It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA) before the selection process.
  • SASSA is under no obligation to fill a post after the advertisement thereof.
  • All SASSA staff are subjected to compulsory security vetting on appointment.
  • Correspondences will only be limited to the shortlisted candidates. If you have not been contacted within 3 months after the closing date of the advertisement, please accept that your application has been unsuccessful.

“The Agency is an equal opportunity employer. Therefore, preference will be given to candidates whose appointment will assist the Agency in achieving its Employment Equity targets in terms of the Agency’s Employment Equity Plan. Persons with Disabilities are strongly encouraged to apply”

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