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Unlock Your Potential: Apply Now for Reservations Agent Role, Valor Hospitality Partners Is Hiring

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Job Title: Reservations Agent
Company: Valor Hospitality Partners
Location: Rosebank, South Africa
Salary: R30 000 – R35 000


Are you ready to embark on a thrilling journey in the world of hospitality? Look no further! Valor Hospitality Partners, a renowned hotel management company, invites you to become a vital part of our team at voco The Bank, Rosebank. We are on the lookout for a passionate and experienced individual to fill the role of Reservations Agent.

About The company
Valor Hospitality Partners is dedicated to excellence in hotel management, setting the standard for unparalleled guest experiences. At voco The Bank, Rosebank, we strive to create unforgettable moments for our guests, and you could be instrumental in making that happen!

Position Overview:
As a Reservations Agent, you will be at the forefront of guest interactions, ensuring seamless reservation processes and enhancing their stay with personalized recommendations. Utilizing your expertise with OPERA PMS, you’ll handle inquiries with finesse and precision, contributing to our commitment to outstanding customer service.

Key Responsibilities:

  • Respond promptly and professionally to reservation inquiries via phone, email, and online platforms.
  • Utilize OPERA PMS to process reservations accurately and efficiently.
  • Stay updated on room availability, rates, and hotel amenities to provide guests with informed recommendations.
  • Coordinate group bookings and collaborate with various departments to ensure flawless event execution.
  • Manage cancellations, modifications, and special requests with meticulous attention to detail.
  • Support revenue management initiatives to optimize room revenue and occupancy rates.

Requirements:

  • Previous experience as a Reservations Agent in a luxury hotel environment.
  • Proficiency in OPERA PMS is a must-have skill.
  • Exceptional communication skills, both written and verbal.
  • Keen eye for detail and a knack for multitasking under pressure.
  • Dedication to delivering top-notch customer service with a smile.
  • A genuine passion for hospitality and a drive to exceed guest expectations.

Join Our Team:
If you’re ready to embark on a rewarding career journey filled with growth opportunities and memorable experiences, Valor Hospitality Partners is the place for you! Join us in Rosebank and become an integral part of our mission to deliver unparalleled hospitality.

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